This intriguing four-hour, online workshop is vital for everyone with any level of responsibility for the welfare of cemetery clients. 

Who are our most frequent clients?  What do they think, feel and want?  When and why do they visit?  What should they reasonably expect of management?  How do their needs change over time?  Unique Australian research reveals how the profile of most cemetery visitors differs significantly from that of the general population.  We need to know our clients, and they really want to be understood